We reserve the right to refuse your order at our discretion & for any reason without explanation.
Product prices are correct at the time the information is entered, however we reserve the right to change any prices without prior notice.
We endeavour to get your shoes to you within 5-9 working days. However, in some instances this may take a little longer if the product is not in our warehouse.
If you would like to know the availability of your item, please get in touch via the 'Contact Us' page.
Returns and Exchanges
If you would like to return your item/s you must contact us, please do so within 14 days of receipt. Items must be unused and in the original packaging. The refund will be issued as soon as your goods have been inspected. Any shoes returned with signs of wear, or with missing packing will be returned to the customer and the refund will not be issued. Any shoes returned outside of the 14 day period will be returned to the customer and a refund will not be issued. Shipping fees will not be refunded under any circumstances.
Please allow up to 10 days for your account to be credited. It is also the customer's responsibility to ensure the safe return of the goods & at their cost. Orders returned from abroad will not be refunded outward/return postage costs.
If an exchange is required, the first exchange will be posted out for free upon receipt of the original item (which will be unused and in the original packaging) - however if more than one exchange is required there will be a £5.00 admin charge for each exchange. This £5.00 admin charge will also apply to any exchanged products that are returned for a refund.
Whilst every effort is made to deliver the goods within the time-scale We do not accept any liability for late delivery of goods.
If you have placed a custom order through the ShowShoeMe shop it can take up to 5 weeks to complete your order, as each shoe is finished by hand - which is very time consuming.
The customisation process can take over 24 working hours per pair of shoes, depending on the amount of rhinestones required and the design.
Once your order is placed, you will be given an estimated completion time (usually 5 weeks).
Due to the custom nature of ShowShoeMe products all sales are final - Returns will not be accepted
If you need to cancel your custom order, please do this as early as possible. If work has started on your custom shoes, you will only be offered a partial refund, because of the time somebody has spent on creating your order. The refund amount will depend on the amount of work carried out.
Please Note: ShowShoeMe will not repair, replace or substitute any goods that have been, in our opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair or misuse.
All UK deliveries are only £2.99!
ShowShoeMe sends all parcels via a secure signed for service. If you are not in when the delivery driver arrives, they will leave a calling card with details of how to collect your parcel or rearrange delivery. The courier will hold your parcel for 7 days and if not collected or delivered it will be sent back to ShowShoeMe. If you would like us to resend your order, unfortunately, there will be a charge to you.
Postage to Europe is £10.00 (Approx 12 Euros)
(Italy& Estonia = £16.00 - Approx 20 Euros)
Postage to Russia is £15
Postage to Australia, New Zeland and the USA is £15.00 (Approx $20USD and $27AUD)
Postage to Brazil is £20.00
Postage to the rest of the World is up to £35.00
Huge postage discounts can be offered to gyms and prep coaches when bulk orders are placed!
** Please Note: ShowShoeMe will not repair, replace or substitute any goods that have been, in our opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair or misuse.
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